You can reach our support team through the Help button in the app, by emailing support@bunzee.ai, or by using the contact form on our website. We typically respond within 24 hours on business days. Premium users get priority support access.

How can I contact support?

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To delete your account, go to Settings > Account > Delete Account. Please note that account deletion is permanent and will remove all your data, including saved reports and strategy boards. Make sure to export any important data before proceeding.

How do I delete my account?

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Access your profile settings by clicking your avatar in the top-right corner and selecting "Settings". Here you can update your personal information, change your password, manage notification preferences, and configure your account security options.

How do I update my profile settings?

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You can sign up using your email address or through social login (Google, GitHub). Simply click the Sign Up button on the homepage, complete the registration form, and verify your email. Existing users can log in with their credentials or social accounts.

How do I sign up or log in?

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You can cancel your subscription anytime from your account settings. Your access continues until the end of the current billing period. Refunds are available within 7 days of purchase for unused credits. Please contact support for refund requests.

What is the cancellation and refund policy?

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We accept major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods depending on your region. All payments are processed securely through our payment partners with encryption protection.

What payment methods are accepted?	

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Credits are used to generate AI reports and access premium features. Different actions consume different amounts of credits. Your credit balance refreshes monthly based on your plan, and you can purchase additional credits anytime if needed.

How does the credit system work?

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Bunzee offers flexible plans including a Free tier with limited features, Pro for individual entrepreneurs, and Business for teams. Each plan includes different credit allocations and feature access. Visit our Pricing page for detailed comparison and current offers.

What plans are available?

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Our AI can generate a Product Requirements Document (PRD) based on your product concept and market analysis. The PRD includes feature specifications, user stories, technical requirements, and success metrics, saving you hours of documentation work.

How does PRD Generation work?

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ERRC (Eliminate, Reduce, Raise, Create) is a Blue Ocean Strategy framework that helps you differentiate your product. Our AI suggests specific factors to eliminate, reduce, raise, or create based on competitor analysis, helping you build a unique market position.

What is the ERRC Framework?

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The Strategy Board is a visual framework for positioning your product in the market. It helps you map competitors and identify unique positioning opportunities across multiple dimensions, making it easier to communicate your value proposition to stakeholders.

What is the Strategy Board?

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Revenue Simulation helps you project potential earnings based on different pricing models, market sizes, and growth scenarios. Our AI considers industry benchmarks and market conditions to provide realistic revenue forecasts for your business planning.

What is Revenue Simulation?

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Bunzee aggregates data from multiple trusted sources including app stores (iOS & Android), Product Hunt, GitHub, Reddit, Hacker News, Chrome Web Store, and various industry databases. This ensures comprehensive and accurate market insights for your analysis.

What data sources does Bunzee use?

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TAM (Total Addressable Market), SAM (Serviceable Addressable Market), and SOM (Serviceable Obtainable Market) analysis helps you understand your market size and potential. Our AI calculates these metrics based on industry data, helping you set realistic business goals and attract investors.

What is TAM/SAM/SOM Analysis?

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AI Reports are comprehensive analyses generated by our advanced AI models. They include market overview, competitor analysis, target audience insights, and strategic recommendations. Reports are tailored to your specific product or business idea and can be generated with a single click.

What are Integrated Reports?

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Trending Data shows the most popular and emerging products across multiple platforms including Product Hunt, App Store, Google Play, Reddit, Hacker News, and GitHub. This helps you identify market opportunities and stay updated on industry trends.

What is Trending Data?

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The Dashboard is your central hub for all activities. It displays your recent searches, saved products, AI reports, and strategy boards. You can quickly access trending data, view your credit balance, and navigate to different analysis tools from here.

How do I understand the Dashboard?

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Use the search bar on the dashboard to find products by name, category, or keyword. You can also browse trending products from various platforms including Product Hunt, App Store, Google Play, and more. Each search result provides detailed market insights and competitor analysis.

How do I search for products?

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Bunzee is an AI-powered business validation platform that helps entrepreneurs and product managers analyze markets, understand competitors, and build winning strategies. Our platform provides comprehensive market analysis, AI-generated reports, and strategic frameworks to help you make data-driven decisions.

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